FAQS
We are no longer accepting applications for the 2026-2027 academic year.
Student Loan Application
Q. Do I need to list a school under Educational info if I am unsure at this time?
A. List the school you are most likely to attend. The school can be changed at a later date.
Q. Do I need to list a major and occupation under Educational info?
A. A major and occupation must be listed.
Q. What is an endorser?
A. An endorser is one who will be responsible for repayment of your loan should you default. You must provide a credit worthy endorser. You cannot name yourself.
Q. What is meant by credit-worthy?
A. Criteria used to determine credit worthiness includes such information as: accounts paid on time, current balances less than limit, time accounts have been open, collection accounts/public records.
Q. What is the deadline date for submitting an application?
A. Completed applications and supporting documents are accepted as long as funds are available. Applications are NOT submitted until you receive the message “Thank you for your application submission. You’re all set for now. We will reach out in 7-10 business days with any additional steps needed to process your application.”
Q. How long will it take to know if my application has been approved?
A. Usually, two to three weeks after all requested supporting documents such as transcripts, letter of acceptance, etc., have been received.
Q. What if I have additional questions concerning the application?
A. Please call our office at 800.864.8308, Extension #100.
Promissory Note
Q. What is the deadline for returning my Promissory Note?
A. Within 30 days of your approval letter.
Q. What if I need more time to return my Promissory Note?
A. Call and we will be glad to extend your deadline.
Q. Where can I find a notary public?
A. Your local bank, college, or you may look online for notaries in your area.
Q. Who is the “maker” and who is the “endorser”?
A. The student is the “maker” and the person who agreed to sign with you for the loan is the “endorser”.
Q. Do we need to use the same notary? I live in a different state than my endorser.
A. No. You can use different notaries. Just remember, do not sign the Promissory Note until you are in front of a notary.
Q. Can I scan or email the signed Promissory Note?
A. No. The Promissory Note is a legal document and we must have the original.
Q. We canceled part of our loan for this year. Will I receive a new Promissory Note?
A. No. You will use the original note mailed to you. At the end of the academic year, you will receive a Loan Summary Report form and the form will show the amount you canceled.
Q. What if I have additional questions concerning my Promissory Note? Who do I contact?
A. Please call our office at 800.864.8308, Extension #103.
Loan Disbursement Request
Q. What is the maximum amount I can request per term?
A. Your approval letter lists the maximum amount you can request per term.
Q. What is the earliest date I may request a loan disbursement?
A. The date you want a check to reach you should not be more than thirty days before the first day of class.
Q. Are funds sent directly to my school?
A. No. Loan disbursements are sent direct to you via direct deposit.
Q. Will my loan proceeds be deposited directly into my checking account?
A. Yes. You will need to provide your financial institution’s routing number, your account number, and a copy of a voided check or direct deposit form to receive your loan funds.
Q. What if I have additional questions concerning fund disbursements?
A. Please call our office at 800.864.8308, Extension #103.
Q. What if I have additional questions concerning the check request?
A. Please call our office at 800.864.8308, Extension #103.